The year 2019 has been ruled by the most damaging cyber-attacks and high profile data breaches. There is a real challenge linked with the highly-tailored and sheer complexity of today’s advanced cybersecurity attacks. Gone are the days when incoming threats could quickly be recognized and stopped with little to no influence on the business or its delicate data. Today’s hackers are applying newer and more reliable technology to launch highly targeted and constant attacks on their victims. Human security teams are utterly no match for these exceptional persistent threats.
 
In this dynamic, critical and severe environment, there is little place for error. SOC automation and orchestration tools are essentially changing these departments into high-level command and control centers by combining with Security Information and Event Management (SIEM) systems and implementing work­flows and play-books that increase SIEM existing abilities. The agentless architecture provides the accomplishment of tasks over dynamic, virtual, and cloud conditions via regular protocols to speed up security incident response and analysis while increasing security operations efficiency.
 
The events like Phishing, data breaches have made companies recognized that the threat landscape is evolving faster, new difficulties are rising every day. Companies have to improve their defense policy from basic level majors and ad hoc reply to more advanced and robust methods.
 
 
SOC and the Communication Problems
 
External difficulties and internal incompetence are pushing the requirement for a more integrated path to security analytics and operations at many companies. For example, many times SOC people recognize something, investigate it more and reach out to other departments either to request more data or carry an action. In other words, it takes a lot of time to react to any incident. Typically such interdepartmental interactions happen over the IT Service Desk platform. In such cases, the process is to open a ticket, wait for other departments to understand, observe, manage. and attacks are super-fast and such slow interactions are killers.
 
According to the Gartner report of the year 2019, given the expanding complexity and influence of cybersecurity attacks, and the growing complexity of security tools producing alerts, companies are looking to improve or revitalize SOCs. By 2022, 50% of all SOCs will change into modern SOCs with combined incident response, threat intelligence, and threat hunting capabilities, up from less than 17% in 2018.
 
So how can you face these challenges to the SOC team? New best methods and technologies are needed to give the defenders the support they want to succeed. Here comes the role of ATAR which handles these challenges with the help of new technologies and tools like device approvals.
 
 
At Work at Play, Let ATAR Lead the Way.
 
As most SOCs lack the practice of investigation and response due to the inter-department interactions, it is impossible for them to collect relevant KPIs and metrics. Most SOCs combines alerts on a SIEM and handle all incidents on an IT service desk software. There is no trace of investigation and response activities and there isn't a precise response to "who is operating on which case" at any point in time on the SOC floor.
 
Most SoCs employ some form of Service Desk software to handle incident cases. Such service desk platforms allow case management to the amount that SOCs can allocate cases to various analysts, analysts can record notes, upload files and close tickets. However, the case history on a typical service desk is as reliable as the analysts behind them. Fellow analysts diving into a case to support demands a debrief from the primary analyst and in this verbal exchange, a lot could have been avoided or ignored.
 
ATAR provides a purpose-built incident management service desk. Using the ATAR frontend, analysts can study cases and react to open-ended attacks far quicker than doing everything manually or communicating with various departments for permissions. Instead of utilizing all of these tools separately, it is possible to request them through ATAR's web interface; such use supports analysts to investigate faster. With the click of a button, it is possible to request a special data gathering function based on the abilities of whatever tools the SOC is having.
 
ATAR comes with a compelling automation engine. The engine is proficient in managing various parallel automation workflows, analysts permissions, and decisions, exercises involving end-users and plenty of triggers on what to do and when.
 
ATAR contains 100+ various integrations with security, infrastructure, and intelligence technologies. Whether it is a very uncomplicated IP investigation from various cloud intel providers or as complicated as studying and responding to a malware incident end-to-end, ATAR automation is there to handle as much as possible.
 
In a Nutshell
 
ATAR gives constant activities to be offloaded, investigations to be speed up10- 15x, supports organization to junior analysts without jeopardizing security and enables collaborative investigations. Want to learn more, request DEMO here.
 

Ahmet Ozturk
Product Manager